POLICIES
Policies related to appointments at Omega
BOOKING POLICY
By booking your appointment with Omega Beauty, you acknowledge that you have read, understand and agree to the policies outlined below.We are a “by appointment only” salon, which means an appointment must be scheduled in advance.
We do not accept walk-ins. To book an appointment, please visit our website and follow the prompts under the BOOK tab. Appointments can also be scheduled via phone during business hours by calling us at 513-402-2216.
If you have technical questions for an esthetician such as how appropriate a service may be for your specific needs, please send an email to clients@omegabeautycincy.com and we will respond as soon as possible.
RESCHEDULE & CANCELLATION POLICY
A minimum 48 hours notice must be given to reschedule or cancel appointments. Appointments cancelled or rescheduled within 48 hours of appointment will be charged a 50% cancellation fee. Appointments cancelled or rescheduled within 24 hours of your appointment time will be charged 100% of the service price. Failure to pay as well as attempts to block or otherwise interfere with cancellation charges may result in being barred from scheduling or receiving future services with Omega Beauty.
If you need to cancel your appointment, please do so by logging into your Zenoti account, or calling 513-402-2216. If calling after hours, please leave a detailed voicemail with callback information. Direct messaging via social media or texts to your service provider's personal phone does not constitute a proper cancellation. As of 9/12/2024, we are requesting that you do not attempt to reschedule via email so we can ensure prompt response via one of our team-monitored solutions above.
Related to permanent makeup services, should you cancel or reschedule your perfecting session appointment within 12 hours, or no call/no show for your appointment, you will be required to pay $100 for your missed touch-up.
LATE POLICY
Please arrive early for your scheduled appointment time. We set aside time specifically for you to receive the best possible service! If you are 10 minutes late and staff hasn’t heard from you, your appointment will be treated as a NO CALL/NO SHOW and fees may apply.
CREDIT CARD POLICY
A credit card will be required by all guests to secure appointments; by agreeing to our booking/cancellation policy, you authorize Omega Beauty to charge your credit card on file per cancellation policy. Any gift certificates being used for this service will be applied to this cancellation charge BEFORE being applied to your credit card on file. Cash is not accepted.
GUEST POLICY
Due to the nature of our detailed services, we kindly ask that you arrive unaccompanied to your appointment. This is a time for you to relax! Please no boyfriends, BFFs, hubbys, gfs, kids, infants, moms, friends, co workers, etc. Children under the age of 10 are not permitted in the salon for safety and privacy reasons. If you arrive with a child under the age of 10, you will be asked to reschedule your appointment.